We generally respond with 48 business hours so if you haven't heard from us, please check your spam or send us another note.
Many questions are already answered here on our FAQ page, but if you still have questions or concerns, please fill out this form or email us at yourbestfriends@decorsteals.com
Questions about the Steal It Box click here
Most of our steals leave the warehouse within just 3 business days, but some items do take longer to prepare! The estimated time it will take before an item leaves the warehouse is listed on the product page. Once an item ships, you should receive a Shipping Confirmation email with tracking information. Please note that sometimes our emails could end up in your junk or spam folder so please double check there! You can also track the status of your order in your account at any time!
Orders with multiple items may be shipped in more than one package and on different days. Orders are not necessarily shipped in the order they are received as this will depend on the processing time (see above) which means an order placed on Wednesday may reach you before an order placed on Monday!
If you have patiently waited the number of business days indicated that a product may take to ship and still have not received a Shipping Confirmation (or much time has passed since the order said it shipped and you have not yet received it) please submit a ticket Below or send us an email at yourbestfriends@decorsteals.com so our team can help troubleshoot!
