Returns are accepted within 30 days of the date the item was sent out to you, as long as the item is unused, accompanied by a Return Merchandise Authorization (RMA) number, and returned in its original packaging. Make sure to hang on to your box until you are sure you LOVE your steal!
You have two options for the return shipping:
1) You can either arrange and pay for the return shipping on your own
2) Or, you can request a prepaid return label from us and we will simply deduct the shipping fee from the amount to be refunded
Either way, the return shipping cost is your responsibility. Please keep in mind that the shipping cost for us to get the item to you typically exceeds $5, however we only charge you the small flat fee and cover the rest out of our pocket. The return shipping amount will likely be greater than $5 and will depend on the size/weight of the item, and where you are shipping it from. We prefer to do it this way rather than to increase the price of all items to cover the occasional return shipping costs for some—we hope you understand!
Once we receive your return, we will initiate the refund (minus the initial $5 shipping, and the return shipping amount if applicable) to your original form of payment. Certain merchandise, such as gift cards and final sale items, are not eligible for return. Unfortunately, any items claimed more than 30 days from the ship date are not eligible for a refund; please make sure you open up your boxes right away! To get a return started just click HERE to request an RMA! Unfortunately, we cannot accommodate exchanges at this time.
We understand that sometimes you buy something and then for one reason or another it isn’t going to work out for you. Since we can only accept returns within 30 days, we came up with another solution for our customers! We have a Decor Steals Facebook page of course, but we also have Decor Steals Facebook groups, one of which is specifically for buying and selling Decor Steals items between fellow Stealers — Decor Steals Sell & Trade! You can post any items you purchased from us there, and hopefully your piece will be another person’s treasure. Similarly, if there is something you are searching for (a steal you missed or something you need additional quantities of) you can reach out to that community as well. We are not affiliated with or responsible for the transaction though, so you will need to work with the buyer or seller directly to arrange payment, shipping and so forth. We have seen thousands of happy exchanges take place through this group — best of luck!
We want to get you your steals as soon as humanly possible, so we begin to process your order the second it is placed! Unfortunately we are unable to cancel orders at this time so please review your order very carefully before placing it.
If your order has arrived damaged (or you receive the wrong item) be sure to notify us within 30 days of the original ship date in order to be eligible for a refund. Please include photos of both the item and the packaging it came in — these are required for our team to be able to assist you. This also helps us understand what went wrong so we can prevent similar issues for you and other customers in the future. To get started click HERE and select “Damaged or Wrong Item”.
Our system ships orders to the address you provide on the order form. Please be sure to proofread all details prior to checking out. We are unable to update/change your shipping address after "Checkout". If you entered an incorrect address but your item is "returned to sender" you will receive a full refund for your item, minus your original $5 shipping fee. If your item is delivered to the wrong address, we are unfortunately unable to refund the item. Please double check your information prior to submitting your order to ensure the address is correct and complete!
Your item is processed upon placing your order! Most items ship within just 3 business days but there are specialty items that will take up to 15 business days to ship. We always include the shipping times in the product description so you will know when exactly to expect a product to be delivered before you order it. Please see our dedicated SHIPPING page for more details.